Refund Policy

1. Who processes the refund

Charges are taken by the Merchant of Record shown on your receipt — Creem for buyers in the European Union and Paddle.com Market Limited for the rest of the world — so the money is returned through the same channel, to the same payment method.

To request one, write to support@kelbado.eu quoting the order number; we handle it with the provider. You may also contact the Merchant of Record directly under its own buyer terms.

The Max and Enterprise plans are invoiced directly by KELVADO, SOCIEDAD LIMITADA (Sociedad Unipersonal); in that case we issue the refund ourselves by bank transfer to the account the payment came from.

2. Consumers: right of withdrawal

If you buy as a consumer (outside your trade or profession), you have fourteen (14) calendar days from purchase to withdraw without giving a reason, under Spanish Royal Legislative Decree 1/2007.

Important legal exception: buying a plan gives you immediate access to digital content and to the service. If you expressly requested that immediate access and acknowledged that you thereby lose the right of withdrawal, it lapses once performance has begun (art. 103.m RDL 1/2007). Checkout asks for that confirmation separately and explicitly. See the Consumer Terms.

3. Subscriptions

• Free trial. Where offered, it lets you evaluate the service at no cost; cancel before it ends and nothing is charged.
• Cancellation. You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the period already paid for and does not trigger a pro-rata refund of that period, except as set out in clauses 2 and 5.
• Unwanted renewals. If you spot a renewal you did not want and write to us within fourteen (14) days of the charge without having made significant use of the service in that period, we refund it in full.
• Annual plans. The same fourteen (14) day window from the charge applies.

4. Credits (Vibe Credits)

• Credits already spent are non-refundable, because the generation cost is incurred at the moment of use.
• Unused credit packs can be refunded within fourteen (14) days of purchase, in proportion to the credits not spent.
• If an action fails because of a service error and still consumes credits, we restore them in full — no monetary refund needed; write to us and we will fix it.

5. Always refundable

We refund in full, regardless of the periods above, where:

• there has been a duplicate charge or an erroneous charge;
• prolonged unavailability attributable to us prevents use of the service for a substantial part of the billed period;
• the service does not match what was described at the time of purchase.

6. Timing

We decide on a request within a maximum of five (5) business days. Once approved, the Merchant of Record returns the money to the original payment method, normally within five to ten (5–10) business days and in any event within the fourteen (14) calendar days required by consumer law. How quickly it appears depends on your bank.

7. Abuse

We may refuse refunds in cases of fraudulent or abusive use (for example, subscribing, generating content intensively and repeatedly requesting a refund), without prejudice to consumers' non-waivable rights.

8. Complaints

If you disagree with our decision, you can complain at support@kelbado.eu, request the official complaint forms and turn to the Spanish Consumer Arbitration System (Sistema Arbitral de Consumo — the Consumer Arbitration Board of Catalonia or that of your own autonomous community) or to the consumer-protection authorities of your place of residence.