Industry guides

Every industry trains people differently. A hotel has seasonal hires and several languages on one shift; a restaurant must be able to show food-hygiene training; a warehouse depends on safety briefings; a clinic, a retail chain or a call centre each have their own standards and turnover. The guides in this section start from those realities: what a business of that type usually struggles with, which mandatory topics apply, a sample training programme of four to seven modules and the metrics a manager can track without an L&D department. The examples are illustrative — a hotel with 60 rooms, a chain of five cafés — not real client stories.